:root {
  --bg:        #0f1117;
  --bg-2:      #161b27;
  --bg-3:      #1e2535;
  --bg-4:      #252d3d;
  --border:    #2a3347;
  --border-2:  #354060;
  --text:      #e8eaf0;
  --text-2:    #9aa3b8;
  --text-3:    #606880;
  --accent:    #3b82f6;
  --accent-2:  #2563eb;
  --accent-glow: rgba(59,130,246,0.15);
  --green:     #22c55e;
  --green-bg:  rgba(34,197,94,0.12);
  --green-border: rgba(34,197,94,0.3);
  --yellow:    #f59e0b;
  --yellow-bg: rgba(245,158,11,0.12);
  --yellow-border: rgba(245,158,11,0.3);
  --red:       #ef4444;
  --red-bg:    rgba(239,68,68,0.12);
  --red-border: rgba(239,68,68,0.3);
  --orange:    #f97316;
  --orange-bg: rgba(249,115,22,0.12);
  --sidebar-w: 220px;
  --radius:    8px;
  --radius-sm: 5px;
  --font:      'DM Sans', sans-serif;
  --mono:      'DM Mono', monospace;
  --shadow:    0 4px 20px rgba(0,0,0,0.4);
}
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
body { font-family: var(--font); background: var(--bg); color: var(--text); font-size: 14px; line-height: 1.5; overflow: hidden; height: 100vh; }
.hidden { display: none !important; }
.login-screen { position: fixed; inset: 0; display: flex; align-items: center; justify-content: center; background: var(--bg); }
.login-card { background: var(--bg-2); border: 1px solid var(--border); border-radius: 12px; padding: 40px; width: 360px; box-shadow: var(--shadow); }
.login-brand { display: flex; align-items: center; gap: 14px; margin-bottom: 32px; }
.brand-mark { width: 48px; height: 48px; background: var(--accent); border-radius: var(--radius); display: flex; align-items: center; justify-content: center; font-weight: 600; font-size: 15px; letter-spacing: 1px; }
.brand-title { display: block; font-weight: 600; font-size: 16px; }
.brand-sub { display: block; font-size: 12px; color: var(--text-2); }
.login-form { display: flex; flex-direction: column; gap: 16px; }
.login-error { background: var(--red-bg); border: 1px solid var(--red-border); color: var(--red); padding: 10px 12px; border-radius: var(--radius-sm); font-size: 13px; }
.main-app { display: flex; height: 100vh; }
.sidebar { width: var(--sidebar-w); background: var(--bg-2); border-right: 1px solid var(--border); display: flex; flex-direction: column; flex-shrink: 0; overflow: hidden; }
.sidebar-brand { display: flex; align-items: center; gap: 10px; padding: 18px 16px; font-weight: 600; font-size: 15px; border-bottom: 1px solid var(--border); }
.brand-mark-sm { width: 32px; height: 32px; background: var(--accent); border-radius: 6px; display: flex; align-items: center; justify-content: center; font-size: 11px; font-weight: 700; letter-spacing: 1px; flex-shrink: 0; }
.sidebar-nav { flex: 1; padding: 8px; display: flex; flex-direction: column; gap: 2px; overflow-y: auto; }
.nav-item { display: flex; align-items: center; gap: 10px; padding: 9px 10px; border-radius: var(--radius-sm); color: var(--text-2); text-decoration: none; font-size: 13.5px; font-weight: 500; transition: all 0.15s; position: relative; }
.nav-item svg { width: 17px; height: 17px; flex-shrink: 0; }
.nav-item span:not(.nav-badge) { flex: 1; }
.nav-item:hover { background: var(--bg-3); color: var(--text); }
.nav-item.active { background: var(--accent-glow); color: var(--accent); }
.nav-badge { background: var(--accent); color: white; font-size: 11px; font-weight: 600; padding: 1px 6px; border-radius: 10px; min-width: 20px; text-align: center; }
.nav-badge-yellow { background: var(--yellow); color: #000; }
.nav-badge-red { background: var(--red); }
.sidebar-footer { border-top: 1px solid var(--border); padding: 12px; display: flex; align-items: center; gap: 8px; }
.user-info { display: flex; align-items: center; gap: 9px; flex: 1; min-width: 0; }
.user-avatar { width: 30px; height: 30px; background: var(--bg-4); border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 600; flex-shrink: 0; }
.user-details { display: flex; flex-direction: column; min-width: 0; }
.user-details span:first-child { font-size: 13px; font-weight: 500; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.user-details span:last-child { font-size: 11px; color: var(--text-2); }
.page-content { flex: 1; overflow: hidden; display: flex; flex-direction: column; }
.page { height: 100%; overflow-y: auto; display: flex; flex-direction: column; }
.page.hidden { display: none; }
.page-header { display: flex; align-items: center; gap: 12px; padding: 16px 20px; border-bottom: 1px solid var(--border); background: var(--bg); flex-shrink: 0; flex-wrap: wrap; }
.page-header h2 { font-size: 17px; font-weight: 600; margin-right: auto; }
.stats-row { display: flex; gap: 10px; padding: 12px 20px; background: var(--bg-2); border-bottom: 1px solid var(--border); flex-shrink: 0; flex-wrap: wrap; }
.stat-chip { display: flex; align-items: center; gap: 6px; padding: 5px 10px; background: var(--bg-3); border: 1px solid var(--border); border-radius: 20px; font-size: 12.5px; }
.stat-chip .stat-num { font-weight: 600; font-size: 13px; }
.stat-chip.green { border-color: var(--green-border); background: var(--green-bg); }
.stat-chip.green .stat-num { color: var(--green); }
.stat-chip.red { border-color: var(--red-border); background: var(--red-bg); }
.stat-chip.red .stat-num { color: var(--red); }
.stat-chip.yellow { border-color: var(--yellow-border); background: var(--yellow-bg); }
.stat-chip.yellow .stat-num { color: var(--yellow); }
.stat-chip.blue { border-color: rgba(59,130,246,.3); background: var(--accent-glow); }
.stat-chip.blue .stat-num { color: var(--accent); }
.filter-bar { display: flex; gap: 8px; align-items: center; padding: 10px 20px; background: var(--bg); border-bottom: 1px solid var(--border); flex-shrink: 0; flex-wrap: wrap; }
.filter-bar input[type="text"], .filter-bar select { background: var(--bg-3); border: 1px solid var(--border); color: var(--text); padding: 6px 10px; border-radius: var(--radius-sm); font-family: var(--font); font-size: 13px; outline: none; transition: border 0.15s; }
.filter-bar input[type="text"]:focus, .filter-bar select:focus { border-color: var(--accent); }
.filter-bar input[type="text"] { min-width: 200px; }
.filter-bar select { cursor: pointer; }
.sort-toggle { display: flex; border: 1px solid var(--border); border-radius: var(--radius-sm); overflow: hidden; }
.sort-toggle button { background: var(--bg-3); border: none; color: var(--text-2); padding: 6px 11px; font-family: var(--font); font-size: 12.5px; cursor: pointer; transition: all 0.15s; }
.sort-toggle button.active { background: var(--accent); color: white; }
.sort-toggle button + button { border-left: 1px solid var(--border); }
.table-wrap { flex: 1; overflow-y: auto; }
table { width: 100%; border-collapse: collapse; font-size: 13px; }
thead th { background: var(--bg-2); color: var(--text-2); font-weight: 500; font-size: 11.5px; text-transform: uppercase; letter-spacing: 0.5px; padding: 10px 12px; text-align: left; border-bottom: 1px solid var(--border); white-space: nowrap; position: sticky; top: 0; z-index: 10; }
tbody tr { border-bottom: 1px solid var(--border); cursor: pointer; transition: background 0.1s; }
tbody tr:hover { background: var(--bg-3); }
tbody td { padding: 9px 12px; vertical-align: middle; max-width: 220px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
tbody td.wrap { white-space: normal; max-width: 280px; }
tbody td.mono { font-family: var(--mono); font-size: 12px; }
.day-separator td { background: var(--bg-2); color: var(--text-3); font-size: 11.5px; font-weight: 500; letter-spacing: 0.5px; padding: 6px 12px; border-top: 2px solid var(--border-2); cursor: default; }
.day-separator:hover { background: var(--bg-2) !important; }
tr.flag-yellow { background: rgba(245,158,11,0.06); }
tr.flag-yellow:hover { background: rgba(245,158,11,0.12); }
tr.flag-green { background: rgba(34,197,94,0.06); }
tr.flag-green:hover { background: rgba(34,197,94,0.1); }
tr.flag-red { background: rgba(239,68,68,0.06); }
tr.flag-red:hover { background: rgba(239,68,68,0.1); }
tr.new-reply { background: rgba(59,130,246,0.06); }
.pill { display: inline-block; padding: 2px 8px; border-radius: 10px; font-size: 11.5px; font-weight: 500; white-space: nowrap; }
.pill-green { background: var(--green-bg); color: var(--green); border: 1px solid var(--green-border); }
.pill-red { background: var(--red-bg); color: var(--red); border: 1px solid var(--red-border); }
.pill-yellow { background: var(--yellow-bg); color: var(--yellow); border: 1px solid var(--yellow-border); }
.pill-grey { background: var(--bg-4); color: var(--text-2); border: 1px solid var(--border); }
.pill-blue { background: var(--accent-glow); color: var(--accent); border: 1px solid rgba(59,130,246,.3); }
.pill-orange { background: var(--orange-bg); color: var(--orange); border: 1px solid rgba(249,115,22,.3); }
.flag-dot { width: 10px; height: 10px; border-radius: 50%; display: inline-block; flex-shrink: 0; }
.flag-dot-yellow { background: var(--yellow); box-shadow: 0 0 6px var(--yellow); }
.flag-dot-green { background: var(--green); box-shadow: 0 0 6px var(--green); }
.flag-dot-red { background: var(--red); box-shadow: 0 0 6px var(--red); }
.btn { padding: 7px 14px; border-radius: var(--radius-sm); font-family: var(--font); font-size: 13px; font-weight: 500; cursor: pointer; border: 1px solid transparent; transition: all 0.15s; white-space: nowrap; display: inline-flex; align-items: center; gap: 6px; }
.btn svg { width: 14px; height: 14px; }
.btn-primary { background: var(--accent); color: white; border-color: var(--accent-2); }
.btn-primary:hover { background: var(--accent-2); }
.btn-secondary { background: var(--bg-3); color: var(--text); border-color: var(--border); }
.btn-secondary:hover { background: var(--bg-4); border-color: var(--border-2); }
.btn-danger { background: var(--red-bg); color: var(--red); border-color: var(--red-border); }
.btn-danger:hover { background: var(--red); color: white; }
.btn-success { background: var(--green-bg); color: var(--green); border-color: var(--green-border); }
.btn-success:hover { background: var(--green); color: white; }
.btn-warning { background: var(--yellow-bg); color: var(--yellow); border-color: var(--yellow-border); }
.btn-full { width: 100%; justify-content: center; padding: 10px; }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-icon { width: 32px; height: 32px; background: transparent; border: none; color: var(--text-2); cursor: pointer; border-radius: var(--radius-sm); display: flex; align-items: center; justify-content: center; transition: all 0.15s; }
.btn-icon:hover { background: var(--bg-3); color: var(--text); }
.btn-icon svg { width: 16px; height: 16px; }
.field-group { display: flex; flex-direction: column; gap: 5px; }
.field-group label { font-size: 12.5px; font-weight: 500; color: var(--text-2); }
input[type="text"], input[type="password"], input[type="number"], input[type="date"], select, textarea { background: var(--bg-3); border: 1px solid var(--border); color: var(--text); padding: 8px 10px; border-radius: var(--radius-sm); font-family: var(--font); font-size: 13.5px; outline: none; transition: border 0.15s; width: 100%; }
input:focus, select:focus, textarea:focus { border-color: var(--accent); }
textarea { resize: vertical; min-height: 60px; }
select { cursor: pointer; }
.modal-overlay { position: fixed; inset: 0; background: rgba(0,0,0,0.6); display: flex; align-items: center; justify-content: center; z-index: 100; backdrop-filter: blur(3px); }
.modal { background: var(--bg-2); border: 1px solid var(--border); border-radius: 12px; box-shadow: var(--shadow); display: flex; flex-direction: column; max-height: 90vh; width: 90%; overflow: hidden; }
.conv-modal { max-width: 580px; }
.complaint-modal { max-width: 700px; }
.log-modal { max-width: 620px; }
.modal-header { display: flex; align-items: flex-start; gap: 10px; padding: 16px 20px; border-bottom: 1px solid var(--border); flex-shrink: 0; }
.modal-title-group { flex: 1; display: flex; flex-direction: column; gap: 2px; }
.modal-header h3 { font-size: 15px; font-weight: 600; }
.modal-sub { font-size: 12px; color: var(--text-2); }
.conv-thread { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 10px; min-height: 300px; }
.conv-loading { color: var(--text-2); text-align: center; padding: 20px; }
.msg-bubble { max-width: 80%; padding: 10px 13px; border-radius: 10px; font-size: 13.5px; line-height: 1.5; }
.msg-bubble.outgoing { background: var(--accent-glow); border: 1px solid rgba(59,130,246,.2); align-self: flex-end; border-bottom-right-radius: 3px; }
.msg-bubble.incoming { background: var(--bg-3); border: 1px solid var(--border); align-self: flex-start; border-bottom-left-radius: 3px; }
.msg-meta { font-size: 11px; color: var(--text-3); margin-top: 4px; }
.msg-status { font-size: 11px; color: var(--text-3); margin-top: 3px; text-align: right; }
.conv-reply-box { display: flex; gap: 8px; align-items: flex-end; padding: 12px 16px; border-top: 1px solid var(--border); flex-shrink: 0; }
.conv-reply-box textarea { flex: 1; min-height: 38px; max-height: 120px; padding: 8px 10px; resize: none; }
.log-output { flex: 1; overflow-y: auto; padding: 16px; font-family: var(--mono); font-size: 12.5px; color: var(--text-2); min-height: 300px; max-height: 500px; }
.log-line { margin-bottom: 4px; }
.log-line.success { color: var(--green); }
.log-line.error { color: var(--red); }
.log-line.done { color: var(--accent); font-weight: 600; border-top: 1px solid var(--border); padding-top: 8px; margin-top: 8px; }
.complaint-detail { overflow-y: auto; }
.complaint-info-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0; border-bottom: 1px solid var(--border); }
.info-cell { padding: 12px 20px; border-right: 1px solid var(--border); border-bottom: 1px solid var(--border); }
.info-cell:nth-child(even) { border-right: none; }
.info-cell label { display: block; font-size: 11px; color: var(--text-3); text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 4px; }
.info-cell span { font-size: 13.5px; font-weight: 500; }
.complaint-assign { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; padding: 16px 20px; border-bottom: 1px solid var(--border); }
.complaint-description { padding: 16px 20px; border-bottom: 1px solid var(--border); }
.complaint-description label { display: block; font-size: 11px; color: var(--text-3); text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 8px; }
.timeline { padding: 16px 20px; }
.timeline h4 { font-size: 12px; text-transform: uppercase; letter-spacing: 0.5px; color: var(--text-3); margin-bottom: 12px; }
.timeline-entry { display: flex; gap: 12px; margin-bottom: 14px; }
.timeline-dot { width: 8px; height: 8px; background: var(--accent); border-radius: 50%; flex-shrink: 0; margin-top: 5px; }
.timeline-dot.manager { background: var(--yellow); }
.timeline-body { flex: 1; }
.timeline-author { font-size: 12px; font-weight: 600; }
.timeline-role { font-size: 11px; color: var(--text-3); margin-left: 6px; }
.timeline-time { font-size: 11px; color: var(--text-3); display: block; margin-bottom: 4px; }
.timeline-comment { font-size: 13.5px; }
.timeline-voice { display: flex; align-items: center; gap: 8px; margin-top: 8px; }
.add-comment-box { padding: 16px 20px; border-top: 1px solid var(--border); display: flex; flex-direction: column; gap: 10px; }
.add-comment-box .btn-row { display: flex; gap: 8px; align-items: center; }
.complaint-status-bar { display: flex; align-items: center; gap: 10px; padding: 10px 20px; background: var(--bg-3); border-bottom: 1px solid var(--border); }
.reports-controls { display: flex; gap: 10px; flex-wrap: wrap; align-items: flex-end; padding: 16px 20px; border-bottom: 1px solid var(--border); background: var(--bg-2); flex-shrink: 0; }
.reports-table-wrap { flex: 1; overflow-y: auto; padding: 20px; }
.settings-wrap { padding: 20px; max-width: 700px; display: flex; flex-direction: column; gap: 20px; }
.settings-card { background: var(--bg-2); border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; }
.settings-card-header { padding: 14px 18px; border-bottom: 1px solid var(--border); font-weight: 600; font-size: 14px; background: var(--bg-3); }
.settings-card-body { padding: 18px; display: flex; flex-direction: column; gap: 14px; }
.scrape-form { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.scrape-form .field-group.full { grid-column: 1 / -1; }
.fr-table-wrap { flex: 1; overflow-y: auto; }
.fr-row-actions { display: flex; gap: 6px; align-items: center; }
#toast-container { position: fixed; bottom: 20px; right: 20px; display: flex; flex-direction: column; gap: 8px; z-index: 1000; }
.toast { background: var(--bg-3); border: 1px solid var(--border); border-radius: var(--radius); padding: 12px 16px; font-size: 13px; min-width: 260px; max-width: 360px; box-shadow: var(--shadow); animation: slideIn 0.2s ease; display: flex; align-items: center; gap: 10px; }
.toast.success { border-color: var(--green-border); }
.toast.success .toast-icon { color: var(--green); }
.toast.error { border-color: var(--red-border); }
.toast.error .toast-icon { color: var(--red); }
.toast.info { border-color: rgba(59,130,246,.3); }
.toast.info .toast-icon { color: var(--accent); }
.toast-icon svg { width: 16px; height: 16px; }
@keyframes slideIn { from { transform: translateX(20px); opacity: 0; } to { transform: translateX(0); opacity: 1; } }
.section-empty { text-align: center; padding: 60px 20px; color: var(--text-3); }
.section-empty svg { width: 40px; height: 40px; margin-bottom: 12px; opacity: 0.4; }
.section-empty p { font-size: 14px; }
.inline-edit { background: transparent; border: 1px solid transparent; color: var(--text); font-family: var(--font); font-size: 13px; padding: 3px 6px; border-radius: 4px; width: 100%; transition: border 0.15s; }
.inline-edit:hover { border-color: var(--border); }
.inline-edit:focus { border-color: var(--accent); background: var(--bg-3); outline: none; }
.flag-btn-group { display: flex; gap: 4px; }
.flag-btn { width: 22px; height: 22px; border-radius: 50%; border: 2px solid transparent; cursor: pointer; transition: all 0.15s; flex-shrink: 0; }
.flag-btn:hover { transform: scale(1.2); }
.flag-btn.yellow { background: var(--yellow); }
.flag-btn.green { background: var(--green); }
.flag-btn.red { background: var(--red); }
.flag-btn.clear { background: var(--bg-4); border-color: var(--border); }
.flag-btn.active { border-color: white; box-shadow: 0 0 0 2px rgba(255,255,255,0.3); }
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--bg-4); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--border-2); }

/* ── Sidebar toggle ─────────────────────────────────────────────── */
.sidebar { transition: width 0.2s ease; }
.sidebar.collapsed { width: 48px; }
.sidebar.collapsed .sidebar-nav .nav-item span,
.sidebar.collapsed .sidebar-nav .nav-badge,
.sidebar.collapsed .sidebar-brand span,
.sidebar.collapsed .user-details,
.sidebar.collapsed #logout-btn { display: none; }
.sidebar.collapsed .sidebar-brand { justify-content: center; padding: 18px 8px; }
.sidebar.collapsed .nav-item { justify-content: center; padding: 9px 0; }
.sidebar.collapsed .sidebar-footer { justify-content: center; padding: 12px 8px; }
.sidebar.collapsed .user-info { justify-content: center; }
.toggle-sidebar-btn { position: fixed; top: 12px; left: 12px; z-index: 200; width: 28px; height: 28px; background: var(--bg-3); border: 1px solid var(--border); border-radius: 6px; cursor: pointer; display: flex; align-items: center; justify-content: center; color: var(--text-2); transition: left 0.2s ease; }
.toggle-sidebar-btn:hover { background: var(--bg-4); color: var(--text); }
.toggle-sidebar-btn svg { width: 14px; height: 14px; }

.filter-toggle-btn { padding: 6px 11px; font-size: 12.5px; height: 32px; line-height: 1; }
.filter-toggle-btn svg { width: 13px; height: 13px; flex-shrink: 0; }

/* ── Date picker styling ────────────────────────────────────────── */
input[type="date"] {
  background: var(--bg-3);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 6px 10px;
  border-radius: var(--radius-sm);
  font-family: var(--font);
  font-size: 13px;
  outline: none;
  cursor: pointer;
  width: auto;
}
input[type="date"]:focus { border-color: var(--accent); }
input[type="date"]::-webkit-calendar-picker-indicator { filter: invert(1); opacity: 0.5; cursor: pointer; }
.date-filter-wrap { display: flex; align-items: center; gap: 6px; }
.date-filter-wrap .btn-icon { width: 26px; height: 26px; }

/* ─── Call centre queue, releases and the complaint step flow ───────────── */

.row-muted { opacity: 0.5; }
.row-resolved td { background: var(--green-bg); }

.stat-chip.orange { background: var(--orange-bg); color: var(--orange); border-color: rgba(249,115,22,0.3); }

/* New Replies tab: answered rows stay on screen but step back visually */
.new-replies-bar {
  display: flex; align-items: center; gap: 12px; margin-left: auto;
  font-size: 12.5px; color: var(--text-2);
}
tr.reply-handled { opacity: 0.45; }
tr.reply-handled:hover { opacity: 0.75; }
.reply-tick { color: var(--green); font-weight: 600; }

.conv-reply-actions { display: flex; gap: 8px; align-items: stretch; }
.conv-reply-actions .btn { white-space: nowrap; }

/* Radio choices in the agent's completed-call form */
.choice-row { display: flex; gap: 10px; flex-wrap: wrap; }
.choice {
  display: flex; align-items: center; gap: 7px; cursor: pointer;
  background: var(--bg-3); border: 1px solid var(--border); border-radius: var(--radius-sm);
  padding: 8px 14px; font-size: 13px; flex: 1; min-width: 150px;
}
.choice:hover { border-color: var(--border-2); }
.choice input { accent-color: var(--accent); margin: 0; }
.choice:has(input:checked) { border-color: var(--accent); background: var(--accent-glow); }
.choice-good:has(input:checked) { border-color: var(--green); background: var(--green-bg); color: var(--green); }
.choice-bad:has(input:checked)  { border-color: var(--red);   background: var(--red-bg);   color: var(--red); }

.callout {
  background: var(--bg-3); border: 1px solid var(--border); border-left: 3px solid var(--accent);
  border-radius: var(--radius-sm); padding: 10px 12px; font-size: 12.5px; color: var(--text-2);
}
.callout-warn { border-left-color: var(--yellow); background: var(--yellow-bg); color: var(--text); }
.callout-good { border-left-color: var(--green);  background: var(--green-bg);  color: var(--text); }

.attempt-entry {
  border-bottom: 1px solid var(--border); padding: 10px 0;
}
.attempt-entry:last-child { border-bottom: none; }

/* Three-step progress dots in the complaints table */
.step-track { display: flex; gap: 4px; }
.step-dot {
  width: 20px; height: 20px; border-radius: 50%; font-size: 11px;
  display: flex; align-items: center; justify-content: center;
  background: var(--bg-4); color: var(--text-3); border: 1px solid var(--border);
}
.step-dot.done { background: var(--accent); color: #fff; border-color: var(--accent); }
.step-track-done .step-dot.done { background: var(--green); border-color: var(--green); }

/* Step cards inside the complaint modal */
.steps-wrap { margin-top: 20px; }
.steps-wrap h4 { font-size: 13px; font-weight: 600; margin-bottom: 10px; }
.step-card {
  border: 1px solid var(--border); border-radius: var(--radius);
  background: var(--bg-2); padding: 12px 14px; margin-bottom: 10px;
}
.step-card.step-done   { border-color: var(--green-border); background: var(--green-bg); }
.step-card.step-next   { border-color: var(--accent); }
.step-card.step-locked { opacity: 0.5; }
.step-head { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.step-head strong { font-size: 13.5px; font-weight: 500; }
.step-num {
  width: 22px; height: 22px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  font-size: 11.5px; background: var(--bg-4); color: var(--text-2); border: 1px solid var(--border);
}
.step-num.done { background: var(--green); color: #fff; border-color: var(--green); }
.step-when { margin-left: auto; font-size: 11.5px; color: var(--text-3); }
.step-note { font-size: 13px; margin: 8px 0 0 32px; color: var(--text); }
.step-media { margin: 10px 0 0 32px; }
.step-form  { margin: 12px 0 0 32px; display: flex; flex-direction: column; gap: 12px; }
.step-photo img {
  max-width: 220px; max-height: 160px; border-radius: var(--radius-sm);
  border: 1px solid var(--border); display: block;
}

.approval-bar {
  display: flex; align-items: center; gap: 14px; flex-wrap: wrap; margin-top: 16px;
  background: var(--yellow-bg); border: 1px solid var(--yellow-border);
  border-radius: var(--radius); padding: 14px 16px;
}

input[type="file"] {
  background: var(--bg-3); border: 1px solid var(--border); border-radius: var(--radius-sm);
  color: var(--text); padding: 8px 10px; font-family: var(--font); font-size: 12.5px; width: 100%;
}
input[type="file"]::file-selector-button {
  background: var(--bg-4); border: 1px solid var(--border); border-radius: var(--radius-sm);
  color: var(--text); padding: 4px 10px; margin-right: 10px; cursor: pointer;
  font-family: var(--font); font-size: 12.5px;
}
input[type="month"] {
  background: var(--bg-3); border: 1px solid var(--border); border-radius: var(--radius-sm);
  color: var(--text); padding: 7px 10px; font-family: var(--font); font-size: 13px;
}

/* Collapsible "More info" on a complaint ticket — background on how the
   complaint arrived, kept out of the way of resolving it. */
.more-info {
  margin-top: 16px; border: 1px solid var(--border); border-radius: var(--radius);
  background: var(--bg-2); padding: 0 14px;
}
.more-info summary {
  cursor: pointer; padding: 11px 0; font-size: 13px; font-weight: 500;
  color: var(--text-2); list-style: none; display: flex; align-items: center;
}
.more-info summary::-webkit-details-marker { display: none; }
.more-info summary::before {
  content: '▸'; margin-right: 8px; font-size: 11px; color: var(--text-3);
  transition: transform .15s;
}
.more-info[open] summary::before { transform: rotate(90deg); }
.more-info summary:hover { color: var(--text); }
.more-info > *:last-child { padding-bottom: 14px; }